1st Line Support

Recruiter
Aspire IT Recruitment ltd
Location
Reigate, UK
Salary
Competitive
Posted
02 Sep 2019
Closes
09 Sep 2019
Ref
1192995224
Contract Type
Permanent
Hours
Full Time
Our reputable client based in Reigate are seeking a 1st Line Support Technician for their reputable company.

Main responsibilities:
  • To manage all incidents and customer requests from receipt to resolution and closure
  • To ensure service level agreement standards are met
  • To resolve incidents escalated from 1st line support team
  • To promptly complete any admin paperwork and documentation
  • Keep accurate records of all site information using IT Service Management tools
  • Promote best practices and adhere to change control process
  • Accurately plan and organise working week
  • Review scorecard weekly with Team Lead & or Manager

Knowledge/Experience required:
  • Experience in service delivery environment
  • Proven experience of delivering to SLA's.
  • Proven experience in excellent customer service
  • Demonstrated understanding of technical troubleshooting and fault finding.

You must have a full UK driving license and own car for this position.

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