3rd Line Support Engineer

Ccr Recruitment Limited
London, UK
27 Aug 2019
09 Sep 2019
Contract Type
Full Time
Senior Technical Engineer

An amazing opportunity has arisen for a senior 3rd line support engineer to join a well-established but fast expanding IT service provider based central London.This is a fast paced role with the opportunity to learn new technologies.

You will join our highly experienced and dynamic support team providing exceptional customer service and high quality technical assistance.

Primary responsibilities will involve providing 3rd line assistance to the helpdesk team as well as daily systems monitoring (triage from monitoring system), maintenance and incident resolution. There is also, an opportunity to assist with projects including system, service design and testing.

Candidates are required to have strong analytical and technical skills, good interpersonal skills and be a team player, with a proven desire and ability to quickly pick-up new processes and technologies. Must be able to prioritise and manage own time effectively and able to work unsupervised.

Essential skills:

·Previous experience of similar role

·Logical and analytical approach to fault finding

·Strong technical communication and documentation skills

·Ability to time manage and prioritise

·Exceptional customer service skills

·Understanding or qualification in ITIL

·Open minded and willing to learn

Technical in-depth knowledge:

·Microsoft Server 2008 R2 to 2019

·Microsoft Exchange 2010 to 2016

·Hyper-V platforms (VMware a plus)

·Microsoft Office 365 Cloud Services


·AD, GP, Power Shell

·Remote desktop

Work requirement Monday to Friday and we will need you to be able to work flexibly to response to emergencies or support projects which usually happen during out of business hours.

Role is office based, but will sometimes require travel to sites which are mainly located in London, but some are outside or even abroad.

In return the company excellent package, training and career progression.

Exams, Study materials paid for.

This job was originally posted as www.totaljobs.com/job/86885524

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