Service Desk Technical Lead

Recruiter
Linking Humans
Location
Hampshire, UK
Salary
Competitive
Posted
01 Sep 2019
Closes
09 Sep 2019
Ref
1239815190
Contract Type
Permanent
Hours
Full Time
An award winning client based in Southampton is curremtly recruiting for a talented Service Desk Technical Lead to join its exciting firm/

This is a Senior Technical role within the Service Teams and you will be expected to provide the following:

• Providing expert knowledge to my clients sales support team and working with the product managers & Prep to ensure the smooth transitions of all Installations

• Providing post install and snagging support.

• High level Technical Support to the Service Department.

• Providing basic training documentation on new products

• Providing Training and Support to all Service Teams.

• Providing documentation and processes to improve how the Service Desk support my clients products.

• Providing Flexible hours of cover over a 7 day week, to ensure we have support when necessary, this will on occasion involve evenings and overnight support of installations or rollouts.

• Working closely with the account managers and handling technical escalations

• Working independently to investigate and diagnose in depth technical issues

Required Skills and Experience:

• 2-3 years IT experience required

• Windows 7/10 Support

• Any knowledge of embedded Windows 7 or IOT Windows 10 would be beneficial

• Windows Active Directory/domain experience

• Experience installing Windows updates (Windows 7/10)

• Experience setting up and or using Centralised Antivirus Software

• Task automation and simplification using scripting such as PowerShell.

• A good understanding of networking: equipment, protocols and concepts (Switches, Routers, Firewalls, LAN, WAN,Firewalls,TCP/IP, DNS, DHCP)

• Knowledge of basic Sql scripting would be beneficial

• Solid troubleshooting skills.

• Awareness of Security, development and IT services best practices (PCI:DSS, ITIL)

Helpdesk Hours of Cover are 24 hours with manned office, you will be expected to ensure you are able to support these hours on a rota'd basis

This is an exciting company to join with a fantastic career growth. Apply today to hear more details.

Job Type: Full-time

Salary: £30,000.00 /year

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