Service Desk Technical Lead

Linking Humans
Hampshire, UK
01 Sep 2019
09 Sep 2019
Contract Type
Full Time
An award winning client based in Southampton is curremtly recruiting for a talented Service Desk Technical Lead to join its exciting firm/

This is a Senior Technical role within the Service Teams and you will be expected to provide the following:

• Providing expert knowledge to my clients sales support team and working with the product managers & Prep to ensure the smooth transitions of all Installations

• Providing post install and snagging support.

• High level Technical Support to the Service Department.

• Providing basic training documentation on new products

• Providing Training and Support to all Service Teams.

• Providing documentation and processes to improve how the Service Desk support my clients products.

• Providing Flexible hours of cover over a 7 day week, to ensure we have support when necessary, this will on occasion involve evenings and overnight support of installations or rollouts.

• Working closely with the account managers and handling technical escalations

• Working independently to investigate and diagnose in depth technical issues

Required Skills and Experience:

• 2-3 years IT experience required

• Windows 7/10 Support

• Any knowledge of embedded Windows 7 or IOT Windows 10 would be beneficial

• Windows Active Directory/domain experience

• Experience installing Windows updates (Windows 7/10)

• Experience setting up and or using Centralised Antivirus Software

• Task automation and simplification using scripting such as PowerShell.

• A good understanding of networking: equipment, protocols and concepts (Switches, Routers, Firewalls, LAN, WAN,Firewalls,TCP/IP, DNS, DHCP)

• Knowledge of basic Sql scripting would be beneficial

• Solid troubleshooting skills.

• Awareness of Security, development and IT services best practices (PCI:DSS, ITIL)

Helpdesk Hours of Cover are 24 hours with manned office, you will be expected to ensure you are able to support these hours on a rota'd basis

This is an exciting company to join with a fantastic career growth. Apply today to hear more details.

Job Type: Full-time

Salary: £30,000.00 /year

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