Customer Experience Executive

Recruiter
Alzheimer's Society
Location
UK
Salary
Competitive
Posted
01 Sep 2019
Closes
04 Sep 2019
Ref
1239815124
Sector
Charity
Contract Type
Permanent
Hours
Full Time
Customer Experience Executive
Alzheimer's Society is the UK's leading dementia charity. We provide information and support, improve care, fund research, and create lasting change for people affected by dementia.
Position: Customer Experience Executive
Location: Flexible across England, Wales and Northern Ireland
Contract type: Full time, Permanent
Hours: 35 per week
Salary: £31,982 to £34,925 depending on skills and experience (+ London allowance of £3,600 if applicable)
Closing date: 02 September 2019
Interview date: 10 September 2019
About the role:
This new role within the Customer Service & Insight Team provides an exciting opportunity to join one of the most dynamic and fastest growing charities in the sector, to be part of delivering and shaping customer experience strategy. The role is responsible for influencing colleagues to apply new and existing tools, methodologies and frameworks across our fundraising programmes, ensuring experiences are always designed with supporters in mind. This key influencing role advises on the prioritisation of different work-streams to improve supporters' experiences and is responsible for establishing clear measures of success to link satisfaction indicators to financial targets.
About you:
You are passionate about delivering exceptional customer experience and have a strong customer service background with clear insight into some of the challenges around customer journey and process design. You are able to put yourself in the shoes of our supporters while being able to translate principles, frameworks and feedback into clear processes and plans. This is a unique opportunity to directly influence the experiences of supporters to deliver fundraising success.
Alzheimer's Society embraces diversity, inclusion and accessibility for all of our people. We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do.
You may have experience of the following: Customer Experience Executive, Customer Experience Officer, Customer Service Advisor, Customer Service Officer, Customer Service Executive, Customer Service Assistant, Customer Relationship, Insights, Contact Centre, Charity, Charities, NFP, Not for Profit, Third Sector, etc

Similar jobs

Similar jobs