Service Delivery Manager

AFR Consulting
Leeds, UK
27 Aug 2019
09 Sep 2019
Contract Type
Full Time
Job title: Service Delivery Manager

Working hours: 08:30-17:00

Salary: Circa £40K + Bonus, Pension and Healthcare


InVentry Ltd, established in 2011, is a fast-growing technology company specialising in the development and provision of touchscreen visitor, staff and pupil management solutions.Since 2011, we have seen massive growth culminating in us being named this year in the Deloitte global fastest 500 growing companies in technology from Europe, the Middle East and Africa.We have also been named as the 21st and 37th fastest growing tech business in the North by GP Bullhound over the last two years.

Due this growth and the future plans of the business, we are now looking to recruit a Service Delivery Manager to manage the Engineering, Project and Scheduling teams. These departments have grown quickly and require a highly skilled manager to focus on the day to day process and efficiency of the departments whilst also managing the team members. There are approximately 20 people within the departments and this number is growing all the time. Approximately 12 of these staff members are based externally all over the UK.

Duties include:
  • Reporting KPI's. metrics and information to customers, senior management team and the wider company is a critical area. Understanding of capacity and progress of installations company wide is important to the function of the business.
  • Implementation of feedback mechanisms CSAT/NPS etc.
  • Capacity planning and projections to predict current and future staffing requirements
  • Creation and development of documentation, agreements, sign off systems etc. department wide.
  • Continually seek to improve service delivery performance
  • Prepare and present service reports to clients as and when required
  • Overall responsibility for training of team members
  • Business systems for the implementations department. Work with administrators to improve and develop where needed.
  • Recruitment of staff to department

Key Skills
  • Excellent People management skills with experience of managing a large department of internal and external team members.
  • Excellent process and delivery skills to support the more hands on nature of the team leaders.
  • Excellent planning and reporting skills required.
  • Experience of recruitment of new team members
  • Ideally having experience of managing on-site installation teams delivering IT/Audio visual type products to customers sites all across the UK.
  • Desirable but not essential to have experience of delivering services outside of the UK.
  • Prince 2 and ITIL qualifications/experience would be beneficial.
  • Good Word, PowerPoint and Excel skills, with a demonstrable ability to build well-presented and logical documents and presentations.
  • Desirable to have knowledge of MS Dynamics CRM and Zendesk.

In return for the above experience and skills you will receive a competitive salary, healthcare, pension scheme, an extra days' holiday for your birthday, free on-site parking but most importantly you will be given the opportunity to join a business at an exciting time of growth.

If you have the above skills and are interested in this exciting opportunity, please apply to Tammy Smith now.

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