Customer Service Advisor

Recruiter
Value Checkers
Location
Aylesbury, UK
Salary
Competitive
Posted
21 Aug 2019
Closes
01 Sep 2019
Ref
1231363057
Sector
Accountancy
Contract Type
Permanent
Hours
Full Time
We are a well-established and growing Insurance validation, repair and replacement company specialising in I.T, Tech and Camera goods.
We are currently recruiting for a Customer Service Advisor, with an immediate start, to join our friendly team based in Aylesbury.
Responsibilities will include:
* Delivering support to customers via telephone, email, live chat and text message.
* Supporting the management team as required
* General administrative duties surrounding enquiries and accounts
* Setting up new customers and maintaining the customer database as required
* Liaising with couriers, customer and third parties to arrange collections and deliveries
* Handling customer complaints
Previous Customer Service experience is preferred and the following skills would be advantageous:
* Motivated and proud to deliver excellent service
* An interest in technology
* Communicating in a friendly and professional manner, with colleagues and customers
* Confident when making and receiving calls with customers
* Proficient in working with Microsoft Office
* Flexible to meet the needs of the business during busier periods
* A friendly personality and a sense of humour
A full range of company benefits are offered following a probation period. These include:
* Free onsite parking
* Generous bonus structure
* Company pension
* 28 days holiday
* Free birthday day off
* Discount on smarphones, tablets and other tech goods
* Relaxed informal dress code
* Free lunch once a week

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