Senior Service Delivery Manager

Tria Recruitment
London, UK
21 Aug 2019
01 Sep 2019
Contract Type
Full Time
Senior Service Delivery Manager / Retail / ITIL - London
£75,000 - £95,000 + Benefits

Senior Service Delivery Manager / Retail / ITIL - London
My luxury retailer client based in central London are recruiting a Senior Service Delivery Manager to join them. You will be accountable for service delivery across all retail & business applications, ensuring the quality of service across the entire portfolio. You will be managing 4 service delivery managers each in charge of one domain of applications, as well as numerous 3rd party vendors. You'll be responsible for driving service improvements across the current IT landscape and accountable for landing new services into the organisation. You'll own the service delivery capability within the business and will be entrusted to improve the maturity of the department in line with ITIL processes.

You must have experience working in a Service Delivery role with leadership experience. You must have outstanding stakeholder management skills and the ability to build relationships easily and quickly across a business. You will need to have coordinated and managed internal and external teams to ensure the level of service provided meets the needs of the business. This role would suit someone who wants to progress their career within Service Delivery in an exciting, vibrant and reputable brand. Experience working within the retail / hospitality industry would be beneficial but not essential.

£75,000 - £95,000 + Benefits
Senior Service Delivery Manager / Retail / ITIL - London

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