Home Based Client Service Administrator

Recruit UK
Exeter, UK
21 Aug 2019
24 Aug 2019
Contract Type
Full Time
Job Title: Home Based Service Delivery and Relationship Assistant

Salary: up to £25,000

Job Description:Recruit UK are working on an excellent opportunity for a Service Delivery and Relationship Assistant, home based to join a Financial Services Firm

The Service Delivery and Relationship Assistant supports and assists the Service Delivery and Relationship Manager in the delivery of all key support functions for the management and maintenance of the client's journey.

Key responsibilities?include:

• supporting the sales process and assisting in the successful implementation and delivery of client services

• supporting the Service Delivery and Relationship Manager in all aspects of the service delivery lifecycle

• providing assistance and support to the Service Delivery and Relationship Manager in communications with clients and businesses, assessors and trainers

• ensuring that certification services are conducted in a responsible and compliant manner, meeting all legislative requirements, both internally and externally

• facilitating client communications via email and telephone liaison, including dealing with new enquiries

• producing management information for the Service Delivery and Relationship Manager, as required

• developing and maintaining internal relationships to help maintain business flow and meet agreed targets

• promoting the profile of the business within the financial services profession and wider communities

• continuous professional development to meet personal development needs and meet agreed targets.

What's in it for you:

- Home Based working

- Competitive Salary

- 25 days holiday

Skills and experience required:

To be successful in this role, you will have experience of working autonomously within administration in a busy environment, providing a high standard of customer service.

To thrive in the role, you will have excellent interpersonal skills, be solution-focused and resilient with a high level of attention to detail. You will have a natural connection with people, excellent organisation and prioritisation skills, together with the ability to successfully manage a diverse workload, both as part of an energetic team and independently.

You will be familiar with using all Microsoft packages. Use of Office 365 and knowledge of Act! CRM would be an advantage

You will have worked in financial services, either in a planning practice or financial services organisation.

About Recruit UK:

As specialists in financial services recruitment, we bring unique expertise, insight, and connections, whether you are looking for a new job or are trying to fill a role. We have a reach of more than 100,000 financial services connections. Right now, Recruit UK are pleased to be working with a Financial Services Firm based, home-based a Service Delivery and Relationship role.

Our commitment to you
  • Start every journey with a conversation to find out about you in-depth.
  • Provide honest feedback on where you fit in the jobs market.
  • Use our network across the financial world to match you to your perfect position. Or if we think you already have it, we'll tell you.
  • Take a holistic mindfulness approach - career happiness is rarely just about the money.
  • Cover the whole of the UK with a local touch through our regional teams.
  • Never pester you.

Similar jobs

Similar jobs