IT Solutions Consultant - Highly Accredited IT Solutions Brand

Robertson Sumner Ltd
Woking, UK
21 Aug 2019
09 Sep 2019
Contract Type
Full Time
Working within this business critical role for our client you will take responsibility for the personal delivery of both customer facing project work and the company's own support and hosting services. You will be expected to provide a high level of both external customer and internal support for the IT systems. Reporting into the Head of Operations you will provide technical expertise and a high level of customer service to all clients.

It is anticipated that when not engaged on presales, consultancy or engineering activity, the consultant will provide senior support for our clients in addition to coaching, mentoring and knowledge transfer to other members of the support and consultancy team.

IT Solutions Consultant - Key Accountabilities:

* Consult at senior business executive, IT management and IT technical levels including appropriate articulate presentation skills
* Design and deliver complex customer facing infrastructure solutions in a proficient and customer focused manner
* Ensures that all customer support requests are handled effectively providing solutions to customer problems within service level agreements
* To author, update, peer review and otherwise maintain accurate and complete professional documentation including proposals, statement of work, high level and low-level designs etc
* Closely engage with the Sales team to build strong relationships both internally and with customers to gain a clear understanding of their requirements
* Continual personal technical development within core and complimentary infrastructure technologies and to attend all relevant training to attain vendor, product or other professional certification
* Provide input in defining and developing best practices for all aspects of service delivery including business need assessments, technical requirements, service approach, deployment, testing and documentation
* Be instrumental in the development of Presentations, Solution Briefs, White Papers, Customer Case Studies and other collateral material to promote the company's virtualisation support services
* Assist in driving the development and enhancement of the company's service offerings

IT Solutions Consultant - Required Competencies:

* 5+ years in a customer support / engineering role
* Experience consulting with external customers or equivalent up to board level
* Proven experience of architecting and designing infrastructure solution projects
* Proven experience of delivering complex core infrastructure solutions
* Strong and engaging presentation skills with the ability to articulate the technical aspects of the service both succinctly and clearly
* Strong Microsoft server and desktop operating systems i.e. Windows Server 2008 to 2016, Windows 7 to 10 ideally Microsoft MCSE or equivalent skill and experience
* Microsoft System Centre including Windows deployment experience
* VMware VCP certification of equivalent skills and experience
* Server and desktop hardware architectures and systems - HP, Cisco UCS, Dell
* Strong Storage architecture and implementation experience ideally in NetApp, HP or Nimble
* Backup and Disaster Recovery / Business Continuity architectures and best practices for virtualized environments

IT Solutions Consultant - The Company:
With a long history of delivering a wide range of IT solutions to a diverse spectrum of customers this is an exciting time for a talent IT professional to join the business! Calling on strong partnerships with a number of leading technology vendors you can become an integral part of a brand whose mission is to maximize the value customers obtain from their investment in IT. Holding top level accreditations and with an open plan office reflects the businesses open culture this is a real opportunity to make a real difference in the company's future!

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