IT & Applications Support Manager

Recruiter
Team One Recruitment
Location
Banstead, UK
Salary
Competitive
Posted
30 Aug 2019
Closes
22 Sep 2019
Ref
1231078388
Contract Type
Permanent
Hours
Full Time
My client who is based in Surrey is looking for a IT Manager to join their team.

The Role
  • Is to provide day to day management of their internal systems including Office 360 administration, windows networking/devices & Atlassian tools Jira system.
  • The role will include involvement in the implementation & maintenance of new security solutions (ISO27001)
  • The role is perfect for someone who likes a variety & proactively takes the initiative to provide excellent support, going the extra mile when required too.
  • We are looking for someone who is confident communicating with people and take responsibilty for technical support using the clients Online Cloud Monitoring application for both existing & new customers
  • Working and coordinating with other internal teams including engineering, sales & operations.

Principle Accountabilities
  • Implementation of new security solutions (ISO27001), participation in the creation and or maintenance of policies, standards and procedures as well as conducting vulnerability audits and assessments.
  • Administration of company's Cloud based monitoring application (Palette)
  • Provide first line support for the Palette application
  • Asset and user configuration
  • Manage communications to clients regarding outages (planned and unplanned)
  • Jira. Support of the workflows, perform design, development and workflow creation, user permission, folder strategy, examination of office processes, document/records management, user training, and maintenance tasks as required to mature and grow the organisation.
  • Manage the company's IT systems internally and offer necessary support.
  • Managing companys Window licensing o In office IT support (managing office equipment/peripherals/setup, etc.)

Experience & Skills required
  • Business knowledge of telemetry, real time monitoring or utilities (preferable not essential)
  • Experience of the following would be an advantage:
    ISO27001 environment
    Window server active directory
    Operational knowledge of Linux (preferable not essential)
  • Experienced user of IT equipment and Microsoft Office 365 Software suite.
  • Windows licensing (user, group model)
  • Atlassian tools - Jira, or alternative help desk or work flow package
  • A 'can do' attitude.
  • Team player
  • Able to work on own initiative and with minimum levels of supervision
  • Possess effective communications and interpersonal skills.
  • Able to prioritise workload and to work to deadlines.
  • Commercial awareness
  • Customer Facing Experience

Salary 35K - 40K depending on experience

If you are interested in this role please apply and I will be in touch with further details.

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