IT & Applications Support Manager

Team One Recruitment
Banstead, UK
30 Aug 2019
22 Sep 2019
Contract Type
Full Time
My client who is based in Surrey is looking for a IT Manager to join their team.

The Role
  • Is to provide day to day management of their internal systems including Office 360 administration, windows networking/devices & Atlassian tools Jira system.
  • The role will include involvement in the implementation & maintenance of new security solutions (ISO27001)
  • The role is perfect for someone who likes a variety & proactively takes the initiative to provide excellent support, going the extra mile when required too.
  • We are looking for someone who is confident communicating with people and take responsibilty for technical support using the clients Online Cloud Monitoring application for both existing & new customers
  • Working and coordinating with other internal teams including engineering, sales & operations.

Principle Accountabilities
  • Implementation of new security solutions (ISO27001), participation in the creation and or maintenance of policies, standards and procedures as well as conducting vulnerability audits and assessments.
  • Administration of company's Cloud based monitoring application (Palette)
  • Provide first line support for the Palette application
  • Asset and user configuration
  • Manage communications to clients regarding outages (planned and unplanned)
  • Jira. Support of the workflows, perform design, development and workflow creation, user permission, folder strategy, examination of office processes, document/records management, user training, and maintenance tasks as required to mature and grow the organisation.
  • Manage the company's IT systems internally and offer necessary support.
  • Managing companys Window licensing o In office IT support (managing office equipment/peripherals/setup, etc.)

Experience & Skills required
  • Business knowledge of telemetry, real time monitoring or utilities (preferable not essential)
  • Experience of the following would be an advantage:
    ISO27001 environment
    Window server active directory
    Operational knowledge of Linux (preferable not essential)
  • Experienced user of IT equipment and Microsoft Office 365 Software suite.
  • Windows licensing (user, group model)
  • Atlassian tools - Jira, or alternative help desk or work flow package
  • A 'can do' attitude.
  • Team player
  • Able to work on own initiative and with minimum levels of supervision
  • Possess effective communications and interpersonal skills.
  • Able to prioritise workload and to work to deadlines.
  • Commercial awareness
  • Customer Facing Experience

Salary 35K - 40K depending on experience

If you are interested in this role please apply and I will be in touch with further details.

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