Customer Support Officer

4 days left

Location
Manchester
Salary
Negotiable
Posted
23 Aug 2019
Closes
20 Sep 2019
Ref
00097709
Contact
Recruitment Genius Ltd
Function
IT
Contract Type
Permanent
Hours
Full Time
The Support Officer will be responsible for day to day management of customer phone, email and ticket requests, operating within ADVAM's ITIL aligned Service Delivery framework. Interfacing with ADVAM Project and Operational teams who operate using an AGILE framework.

The successful candidate will be responsible for 1st level incident management and troubleshooting of both industry standard and bespoke software operating platforms and payment terminal systems.

Responsible for performing daily checks on ADVAM's technology platforms, reporting on outcomes and escalating issues.

Provisioning of new merchant facilities within the ADVAM gateway including the setup, configuration and testing of terminal hardware.

Proactively working to improve internal processes, and identification of potential opportunities to replace or implement new solutions.

Requirements and General Skills:

- Professional and effective written and verbal communicator
- Have Intermediate excel and MS office skills
- Knowledge of ITIL Service Management Framework
- Experience engaging with AGILE development teams
- Ability to Query SQL databases
- Ability to work independently and as part of a team
- Ability to translate complex technical issues into plain English descriptions
- Experience working in IT support is desirable

Qualifications/Technical Skills:

- Understanding of basic IT & Network principles
- Proficient Microsoft Office, particularly in Excel & the use of pivot tables.
- Database SQL Experience
- Minimum 2 years background in Electronics or IT
- Analytical problem-solving skills
- Customer service experience in the field or remote locations
- Experience of ZENDESK Tools desirable.
- Experience of ATLASSIAN Tools, JIRA desirable.
- Experience of REMEDY desirable.

Apply for Customer Support Officer

Already uploaded your CV? Sign in to apply instantly

Apply

Upload from your computer

Or import from cloud storage

Your CV must be a .doc, .pdf, .docx, .rtf, and no bigger than 1MB


4000 characters left

Marketing Communication

We'd love to send you information about Jobs and Services from Independent Jobs by email.

All emails will contain a link in the footer to enable you to unsubscribe at any time.


When you apply for a job we will send your application to the named recruiter, who may contact you. By applying for a job listed on Independent Jobs you agree to our terms and conditions and privacy policy. You should never be required to provide bank account details. If you are, please email us.

Similar jobs

Similar jobs