IT Support Analyst - central London - £30,000
IT Support Analyst - central London - £30,000 A small but very successful events agency, based in London Bridge, is looking for an IT Support Analyst to take a leading role in providing excellent customer service whilst acting as the face of their IT function. Are you a confident and outgoing IT professional looking for your next challenge? This is a standalone and highly visible role within the business, but also offers the support of an external MSP for escalating difficult or unresolved issues. The successful candidate will provide 1st, 2nd and some 3rd line support across both a Windows and Mac environment, supporting software, hardware and peripherals. Until now, the business has simply used an outsourced IT provider, but with consistent growth they have now reached the point of wanting to secure their own in-house IT presence. This means you will be instrumental in the success of the function, recommending improvements, with the goal to ultimately bring the IT in house completely. This is a really varied role, in addition to your completing your day to day support tickets, you will have the opportunity to work across an interesting mix of technologies and develop knowledge and skills across the entire environment. You will also have the chance to take sole responsibility for some small projects yourself and be in charge of orchestrating the growth of the function. Day to day responsibilities will include: -Supporting a Mac and Windows environment -Logging all issues using the ticketing system -Setting up and troubleshooting software and hardware -Conducting basic administration of Windows Servers -Supporting and managing the Microsoft Office 365 -Troubleshooting and maintaining the telephony -Supporting the VPN -Running the software installs and updates -Supporting with the overall strategy and development of the IT function, having an input in the budgeting and cost management This is an excellent opportunity to join a buzzing environment and would suit an outgoing, confident communicator with a friendly disposition who has worked in hands on environment either in stand-alone capacity or small team. Strong 1st - 2nd line support skills within a Mac and Windows environment are also essential. Although not essential to securing the role, any experience with creating PowerPoint presentations in a commercial setting would be incredibly beneficial to your application. The working hours for this role are; Monday - Friday 9:00 - and offer 25 days holiday and a starting salary of up to £30,000, depending on skills and experience. If you feel you have the experience, skills and ambition to join this driven and high performing team, then please do apply. The Ashdown Group Ltd acts as an employment agency in respect of permanent vacancies and as an employment business in respect of temporary vacancies.