Software Support Analyst
Salary: £20,000 - £30,000 depending on experience. Pearl Recruitment are looking for an experienced Software Support Analyst to be based in Leominster My Client has a unique and exciting opportunity for two software support analysts, to join the production support team. Reporting to the IT Operations Manager, you will work within a multi-disciplined production support team. You will be primarily responsible for the support, maintenance and development of internal and external software solutions, in line with our technology roadmap. Working with the latest infrastructure technologies both on premise and within the cloud, as new technologies are considered, you would assist in the assessment of their suitability for our business needs. This is not a software development role; the software support analyst works more within configuration, scripting, integration and implementation. Technical skills we would need you to already have: Strong investigative and analytical skills and proficient in their use to resolve customer, systems, software and data problems/queries Experience in querying, extracting and manipulating data from log and Database sources Strong technical acumen and skills to troubleshoot non-functional (performance, security, etc.) and functional issues, with more experience of databases, WEB services and API's. Experience in working with and configuring infrastructure services; TCP/IP networking, Microsoft Domain Services (DNS, DHCP) from software deployment/integration to troubleshooting Experienced in project and task delivery in a technical environment, through the full change lifecycle; understanding requirements, task identification and elicitation, complexity estimation, planning, delivery and support once into a production environment. Able to create technical documentation ( procedures and work instructions etc.) It would be desirable if you have experience in the following: Software Defined Data Centre ( systems, networks and storage solutions, configured and hosted within a Cloud environment) Microsoft SQL Databases (querying, exporting, importing data) Microsoft IIS and .NET Microsoft Server Operating Systems Linux, UNIX and open source products Creating, updating and tuning PowerShell scripts Working with third parties to implement software solutions and platforms Virtual Desktop environments Knowledge of the following; Automation and scripting languages Agile and waterfall delivery methodologies Personal Skills To work as a Software Analyst, you will be the type of person who demonstrates; Systematic/methodical approach to work and problem solving Confident and able to investigate/solve complex problems Driven by results, completing work on time and budget Works collaboratively and flexibly with others to provide solutions and meet objectives Able to effectively prioritise and efficiently multitask Willing to work out of hours as a part of a rota'd on-call support team Communicates clearly and concisely to a variety of audiences, inside and outside the organisation Continual development and improvement of skill set, knowledge and understanding, both inside and outside of the workplace Benefits: £20,000 - £30,000 25 days holiday + bank holidays + your birthday off Option to buy 1 week extra annual leave and sell 3 days back Summer Fridays - July and August finish at 3pm on a Friday as long as you have worked your hours Staff discount - 50% Company performance bonus Company pension contribution - 5% employee, 4% employer Flexi time Child care vouchers Health care plan Discounted leisure membership Onsite subsidised canteen Free staff parking Relaxed dress code Apply by submitting your CV or contact Alex on 07548 970862 for a confidential conversation.