Apprentice 1st Line Support Engineer

Baltic Training
Newcastle Upon Tyne, UK
19 Aug 2019
23 Aug 2019
Contract Type
Full Time
Are you interested in starting your career in the fastest growing industry in the UK? Then why not start an apprenticeship within the Tech industry?

Due to continued expansion, Opal IT has an immediate requirement for an Apprentice 1st Line Support Engineer.

Roles & Responsibilities (will include but not be limited to):

* Logging support tickets into an internal CRM system
* Liaise with engineers to update customers during the support process
* Provide initial telephone/ remote support to on-site clients.
* Re-direct or escalate issues to the relevant 2nd line support department
* Full training and support will be provided throughout your apprenticeship by the employer and provider.

Desired Qualities, Skills & Knowledge:

* Excellent customer service skills and telephone manner
* Ability to multi-task and prioritise jobs when under pressure
* Knowledge of IT terminology and phrases
* Working knowledge of the Windows OS, Apple Os and common applications
* A diligent approach to procedures and reporting

Salary, Hours & Benefits:

* £9,000 Per Annum
* Monday - Friday, 9:00 AM - 5:30 PM
* 23 days holiday per year, plus bank holidays
* Enrolment in a company pension scheme
* Company social events, including an annual Christmas party

There are career progression opportunities available upon completion of the programme. You, along with your employer, may progress to a Level 4 programme, and take your training even further.

About the Employer

Opal is an IT company providing solutions and support to a large client base covering the UK, servicing customers in various sectors from Finance, Creative/Media/Print and Education. Based in the Media Exchange area of Newcastle, their office is a short walk from Byker Metro Station and there are a number of bus stops nearby that run local services.


About Baltic

Baltic Apprenticeships were the first training provider to offer a completely tech-focused, tech-driven training solution. We help people transform their knowledge and passion into skills that employers need.

If this sounds like the role for you, get in touch! Once we receive your application, one of our team will be in touch to help you with the next stage. In the meantime, if you want to get a head start on the other applicants, expand your knowledge with the links provided!

Baltic Apprenticeships - Information, advice and guidance

Funding & Eligibility Criteria

Due to funding requirements, there are specific candidate criteria that apply to this apprenticeship opportunity. In order for our employer to offer this vacancy, they must be able to draw down full government funding for the position. As such, only candidates aged 16 - 18 will be eligible to apply for this vacancy.

As we work with a range of employers who do not require full government funding to offer apprenticeship opportunities, please visit our website: ######.###/apprentices/vacancies/ to discuss and apply for alternative apprenticeship opportunities.

Full Government funding rules and regulations can be found here:

Individuals must have a valid and eligible residency status to apply for this role. For more information, please read Annex A on the below document:

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