Technical Service System Information Manager

Clearline Recruitment
West Sussex, UK
19 Aug 2019
30 Aug 2019
Contract Type
Full Time
**Job Title:** Technical Service System Information Manager

**Location:** Burgess Hill



Our client based in Burgess Hill is looking to recruit a Technical Service System Information Manager to improve their customer and employee experience through the successful adoption, utilisation and value recognition from the REXIS Customer Relationship Management tool (Salesforce) throughout the UK, Ireland and all countries supported by UK & Ireland.

**Key Responsibilities:**

- The successful adoption and value recognition of the CRM system (Salesforce REXIS)
- Prioritise, plan and implement new releases within the CRM system (Salesforce REXIS)
- Process ownership within CRM, working with IT infrastructure team to have continuous improvement
- Stakeholder management communicate to and influence with impact to all types of users, stakeholders and customers at all levels
- Coordination of the expert user/champion network in collaboration with the IT infrastructure team
- Driving a culture of digital transformation and development of Service through I.T. using Agile Methodology
- Perform role and associated activities professionally and in line with company expectations, taking ownership at all times ensure that Roche provides to its customer(s)


- Minimum 3 years Salesforce CRM Administration
- Minimum 3 years Project/Implementation Management
- Strong interpersonal skills, with proven ability to navigate matrix corporate environments and influence senior stakeholders and partners
- Strong communication skills, with the ability to clearly and concisely explain complex organisational or technical problems
- Experience of influencing senior level executives
- The ability to motivate others to achieve complex and challenging objectives through an influential nature

For more information please contact Angela Potter at Clearline Recruitment.

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