IT Support Coordinator

Recruiter
Parkside Recruitment
Location
Buckinghamshire, UK
Salary
Competitive
Posted
19 Aug 2019
Closes
30 Aug 2019
Ref
1218121351
Contract Type
Permanent
Hours
Full Time
**IT Support Coordinator (12 Month Contract)**

I am currently recruiting for a company based in High Wycombe looking for a switched on and determined individual to join their team. The role consists of reporting to the Head of IT , UK and Ireland you will responsible in assisting in the coordination of the support services provided by the IT department as well as taking responsibility for the support of digital/mobile applications. If this sounds like the opportunity for you, apply today!

**What can we offer you?**

- Competitive salary
- 25 days holiday plus 8 public holidays
- Life Assurance
- Pension Scheme
- And also.....Group Income Protection, Dental Insurance, Private Medical Insurance, Cycle to work scheme, Travel Insurance, Health Screening, Shopping discounts and much more.

**What does the job involve?**

- Reporting to the Head of IT , UK and Ireland you will responsible in assisting in the coordination of the support services provided by the IT department as well as taking responsibility for the support of digital/mobile applications
- Project Management of small cross site/business unit IT projects
- Service Now (Helpdesk) queue monitoring and task/incident allocation
- Ensure the accurate recording of service requests and incidents and to attribute the correct
- categorisation and notation to ensure timely and relevant reporting
- Point of escalation for user issues
- Liaison with hardware suppliers and maintenance companies
- IT Hardware procurement ( Quoting, Ordering, receipting, coordination on arrival)
- Mobile phone ordering
- Software ordering
- Issue management and user management
- Salesforce (L1)

**Key attributes were looking for?**

- A background of commercial IT and working in an IT Department
- Strong administration skills
- Experience of simple project management.
- Recent experience of working across/supporting multiple sites.
- Strong focus on customer service with excellent written and verbal communication skills.
- Adept and proactive at problem solving and conflict resolution.
- Ability to work on own initiative
- Prioritises workload, meets deadlines and manages competing priorities under pressure.
- Strong attention to detail is essential.

*12 Month Contract, Fulltime*

*Paying up to £30k per annum*

Parkside Recruitment Ltd is acting as an Employment Business in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.
Advertised through Zoek 4ef9e651ab4a424485e3e4443f5a10b68

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