European Channel Director - Contact Centre SaaS

BMS Sales Performance
Manchester, UK
20 Aug 2019
02 Sep 2019
Contract Type
Full Time
  • Your chance to work for a vendor working slap, bang in the middle of the growth sectors in Software- SaaS, CX, Digital Journey
  • Tying together all the parts of a customer's journey for an unrivalled pertinent and personal experience
  • Working with a spending base of global partners accounts
  • Full Autonomy- The European Territory is yours to own

How do we view, understand and maximise the customer experience in a tricky multichannel world where a twitter complaint or a Facebook rant can cause long term brand damage and seriously affect bottom line? Well the answer is to use a tool which centralises and drives intelligence from multiple customer experiences to provide a seamless journey for every consumer. This vendor builds technology through partners globally which is critical to contact centres in a multitude of verticals. So as a European Channel Director- Contact Centre SaaS, where do you fit in?
  • Working with existing channel partners as well as new prospects- SI's, global telecoms operators, niche contact centre consultancies
  • Developing new business end user case studies across multiple verticals- finance, insurance, public sector, ecommerce
  • Strong focus on Central Europe- mainly France, Germany, Spain and the Nordics
  • Deals of up to £1m in the end user space

JOB TITLE: European Channel Director- Contact Centre SaaS

LOCATION: Manchester, Birmingham, Nottingham, Leeds

  • £80-85k basic, 170k
  • Potential Equity
  • 7k car allowance, health, pension

  • PreIPO, well-funded by pedigree tech entrepreneurs
  • Global Business with a North American HQ
  • Disruptive technology vendor
  • National network of office but autonomous work from home culture

KEY EXPERIENCE: European Channel Director- Contact Centre SaaS

  • Experience in a "high touch" partner sales environment
  • European Sales experience, ideally with business fluency in French or German
  • Contact Centre Sales background- CRM, CX, Conversational Commerce, Avaya/ Cisco understanding
  • Experience applications selling to line of business decision makers to effect change
  • Knowledge of business applications within insurance, financial services or ecommerce

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