Billing Administrator

Hays Talent Solutions
Birmingham, UK
20 Aug 2019
09 Sep 2019
Contract Type
Full Time
My client is one of the largest telecommunications companies in the UK and are committed to providing products and services of the very highest quality.

I am currently recruiting for a Billing Administrator to distribute bills to customers and process payments as they are received. You will also be handling queries/complaints submitted by customers relating to their billing invoices/accounts by identifying the problem, locating solutions and gathering additional information to resolve the issue. Where necessary, you will escalate problems to senior leadership for further review and investigation.

Birmingham, B26

Contract length
6 months' (ongoing)

£10.71 per hour

Key Responsibilities
  • Complete daily Consumer Audits to agreed processes, legal and SOX requirements, ensuring that documentation is completed and filed as required.
  • To audit and approve E-Bill files in line with agreed process.
  • Work with the Manager to ensure that all identified issues are raised to the relevant people, departments or 3rd parties and that resolution is achieved as quickly as possible.
  • Action all Billing Admin work streams within agreed SLAs.
  • Ensure all Billing complaints or queries are resolved or responded to within agreed SLAs and in line with OFCOM guidelines.
  • Assist the Billing Team Manager to ensure that any extra audit activity or UAT testing required as part of Price Changes or billing projects are actioned within agreed procedures and timelines.
  • Process all Payment files to agreed SLA's
  • Escalating possible root causes, trends and issues of error to Team Manager
  • Ensuring that activity statistical data is correctly entered into reporting mechanisms when required.
  • Continually look at ways of improving processes to reduce waste and improve productivity in line with Lean methodology.
  • To conduct all day-to-day work and interactions with colleagues, customers and stakeholders in a manner conducive with the Virgin Media values (Red Hot, Straight Up, Delightfully Surprising, Smart Disruption, Insatiable Curiosity and Heartfelt Service).

  • Demonstrable experience of using customer management systems
  • Ability to prioritise and work effectively under pressure
  • Good interpersonal skills/ team player
  • Numerate approach and attention to detail
  • Must be able to use Excel (advanced level desirable), Word and MS Outlook
  • Flexible
  • Ability to work to tight deadlines
  • Honest/Integrity
  • Customer Orientated

Training Training will be given to you to get you trained up on in house systems and processes.

If this sounds like something you would be interested, apply now! To speak to a consultant about this vacancy please contact Arushi on 0116 2615000.

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