Account Manager (Email/eCRM)

Smart Recruit Online
London, UK
20 Aug 2019
25 Aug 2019
Contract Type
Full Time
Are you an experienced Account Manager looking for a new challenge? Want a high profile and exciting account to work on, within an award winning marketing technology agency based in a prime central London location? Yes? Then read on as we have the role for you!

An EXCELLENT opportunity has become available to work on one of the biggest and most prestigious brands in the world! - We are searching for an enthusiastic Account Manager to work on a premium account, where you will be managing numerous eCRM campaigns.

This will involve working closely with multiple client stakeholders to extract detailed requirements and being able to confidently brief internal departments through a work flow management process. You will manage and deliver dynamic email campaigns and one off requests through all stages of the process from briefing, testing and deployment, including post campaign performance reporting and recommendations to how this global client can improve their email campaigns. You will be incredibly client focused and always look for solutions to how we can deliver the highest service.

How will I succeed?
  • Efficient and effective management of client campaigns
  • Able to work effectively under pressure and keep multiple campaigns on track at all times
  • Achieving client and internal deadlines
  • Keeping the commercial team up-to-date on a regular basis and proactively escalating any areas of concern

Account Manager | Client Campaigns | Email and Campaigns | eCRM
Essential Skills
  • Educated to degree level (preferred but not essential)
  • At least 2 years agency experience in a client facing role, preferably digital or integrated
  • Previous experience working within the email channel
  • Focus on client satisfaction through impeccable client servicing, handling and reporting
  • Able to pro-actively resolve client issues when they occur
  • Organised with very good attention to detail-Strong written and verbal communication
  • Relevant computer skills - highly proficient in using Microsoft

What I need to show:
  • Work closely with the client team
  • An interest and willingness to understand clients business requirements
  • Clear communications with a keen eye to detail
  • Use of an email service platform (ESP)
  • Liaise between the design team, developers and client

What are you waiting for!? You've got down to here which means there's a lot of things looking right, drop us your application and we'll get back to you as soon as we can!
About Company
Inspired Thinking Group (ITG) is among the most successful full-service marketing businesses in the world, employing over 950 specialists across technology, marketing, data, print and content creation.

We have UK offices in Birmingham and London, an R&D centre in Dartford, and client teams throughout Europe. We have US offices in New York and Chicago.

Our Media Centre marketing automation platform gives visibility and control of every aspect of our clients' marketing activity. It manages the marketing operations of around 60 blue-chip clients, including M&S, Heineken, PUMA, Audi, Sainsbury's, Renault and KFC.

Our technology is supported by a range of market-leading services, including our Birmingham-based digital agency, £250 million in print management, an eCRM division, which sends out four-billion personalised communications a year, a retail strategy agency, comprehensive local marketing programmes, and a 22-seat, 24/7 artworking studio creating over three million assets a year.

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