Service Desk Manager - Milton Keynes

Recruiter
Xact Placements Limited
Location
Milton Keynes, UK
Salary
Competitive
Posted
20 Aug 2019
Closes
09 Sep 2019
Ref
1239969145
Contract Type
Permanent
Hours
Full Time
Are you looking for a new exciting opportunity working as a Service Desk Manager for a successful MSP based in Milton Keynes?
You will be responsible for managing a team of 10-15 Service Desk Engineers, ensuring that SLA's are hit, tickets are managed to recognised quality standards and clients are satisfied with the level of service delivered.

Main Duties of the Role
• Managing the day-to-day running of the Service Desk
• Managing the team of Service Desk engineers, including 1 to 1's and reviews
• Making sure that the team remain efficient constantly with the handling of tickets and requests.
• Providing overflow technical support to the team to ensure that service levels do not drop during busy periods.
• Assisting with the on boarding and occasional recruitment of Service Desk engineers

Your Skills and Experience
• Direct experience within a Service Desk environment ideally within a Managed Service company.
• Experience of managing a team.
• Experience of working to SLAs.
• Excellent communication & interpersonal skills
• Knowledge and understanding of Active Directory, Group Policy, etc.
• Good knowledge and experience with Exchange and Office 365.
• Good understanding of networking.
• Good working knowledge of Microsoft Remote Desktop Services.
• Strong knowledge of Windows 7, Windows 8, and Windows 10 operating systems.
• Good understanding of Microsoft Office software
• Experience working with servers (Server 2008, 2012, & 2016)

Salary
• £38,000-£45,000 per annum depending on experience

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