First Line IT Support Engineer, 1st Line IT Support Engineer, Service Desk Engineer, Helpd

Recruiter
IDPP Consulting LTD
Location
Bramfield, UK
Salary
Competitive
Posted
20 Aug 2019
Closes
23 Aug 2019
Ref
1234704177
Contract Type
Permanent
Hours
Full Time
First Line IT Support Engineer, 1 st Line IT Support Engineer, Service Desk Engineer, Helpdesk Support, IT Support First Line IT Support Engineer, 1 st Line IT Support Engineer, Service Desk Engineer, Helpdesk Support, IT Support A growing Private Healthcare Business has an urgent requirement for an enthusiastic, customer service focussed First Line IT Support Engineer to join their busy team. This is an excellent opportunity for an IT Support Professional with excellent communication skills who loves to be kept busy to work on a busy service desk. Key responsibilities include: •Providing both deskside and remote support to users •Timely resolution of IT related problems within specified SLA's •Diagnosing and resolving hardware/software problems and configuring PCs •Installing, upgrading and replacing core hardware and software •Escalating any issues when required to Second/Third Line Support To be considered you will need: •Proven experience within an IT Service Desk role •Good all-round IT Knowledge •Good ITIL knowledge and able to work within SLAs •Excellent spoken and written communication skills •A real passion for delivering excellent customer service Please submit your CV for immediate consideration.

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