Customer Service Administrator

Momenta Operations Ltd
Aylesbury, UK
20 Aug 2019
07 Sep 2019
Contract Type
Full Time
What's the Role?

Our client, a major life assurance company, is looking for high quality candidates to join the Servicing Team on an established project based in Aylesbury. You will be the main point of contact for inbound calls to the business, in order to find a resolution for the customer relating to their Savings, Investments and Pension products. This is a fantastic opportunity to gain experience with an established firm, in a supportive and fast paced environment, with the scope to learn and develop skills.

Tell Me More:
  • Location: Aylesbury
  • Rate: £130 per day (increasing to £150 per day after you have passed probation)
  • Start date: ASAP
  • Duration: Contract until the end of December

Your day-to-day activities will include:
  • Communicating with customers through a range of channels including letters, emails and telephone.
  • Dealing with policyholder queries in relation to products that may include Savings, Investments and Pensions.
  • Providing clear, accurate and unambiguous responses in line with house style.
  • Answering inbound customers calls to provide policyholders with help, support and guidance as part of the review.
  • Outbound calling to gather data from third parties and customers to help in our review of cases.
  • Handling inbound written correspondence and performing the necessary action for the customer queries.
  • Supporting the updating of customer records, capture of data and information to redress calculations.
  • Working with a wide range of systems to capture data.
  • Ensuring that productivity and quality targets are achieved.
  • Adhering to regulatory and business requirements.

The Benefits for You

You'll be working with a company where you can use existing knowledge and experience to make a difference, as well advance your career and develop new skills. This is a highly visible role on a major project where your contribution will not go unnoticed.

What Knowledge, Skills & Experience We Need
  • Be very comfortable on the telephone (polite, clearly spoken and articulate) and have strong literacy skills as you will also be contacting customers by letter.
  • Good listening skills and experience of delivering a high standard of customer service.
  • Previous office administration experience.
  • A good level of numeracy and decision-making skills.
  • Have the ability to multi-task between several systems.
  • Work autonomously and as part of a wider team.
  • Be driven, flexible and able to work to targets.
  • A background in financial services would be an advantage.

Next steps:

To express your interest in this opportunity, don't delay; please send click Apply now

About us

Momenta are a market leading financial services resourcing business. Momenta have excellent opportunities to develop and enhance your experience within the financial services industry. If you have the skills and experience for this exciting role then apply today and don't miss out on this exceptional opportunity to join the company that provides quality resource, consulting expertise and people development for financial services companies in the UK.

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