Collections Account Manager

Recruiter
Blue Motor Finance
Location
Sundridge, UK
Salary
Competitive
Posted
01 Sep 2019
Closes
04 Sep 2019
Ref
1239820607
Sector
Accountancy
Contract Type
Permanent
Hours
Full Time
Collections Account Manager
Working within the Collections team you will be responsible for contacting customers by various communication methods in order to ensure effective customer resolutions in connection with outstanding arrears.
You will effectively cope with both inbound and outbound telephone calls in a professional and effective manner.
You will ensure that all customer records are updated in accordance with company and industry guidelines and ensure that all information gathered during the course of any customer conversations are clearly noted onto the in-house debt management platform.
* To undertake outbound calls and receive inbound calls from customers who have outstanding arrears balances.
* To comply with all regulatory and company policies and procedures at all times.
* Ensure all activity undertaken is updated accordingly on systems.
* Work closely with customers who are in financial difficulty, showing sensitivity and understanding to agree a mutually beneficial outcome at all times.
* Arranging and maintaining all customer payment arrangements
* Updating customer information accurately and efficiently.
* Complete administrative tasks as required for efficient running of outbound activity.
* Process customer payments
* Ensure that customers are treated fairly at all times
* To liaise with other operational departments that are involved in the customer journey
Knowledge, skills and experience:
* Self-motivated and comfortable working with targets and deadlines
* Adaptable, dependable, resilient and persistent
* Excellent communication and organisational skills
* Excellent telephone manner
* Self-motivated and pro-active with a positive attitude and drive for success
* Demonstrates attention to detail in completing procedures, documents and updating systems
* Professionalism at all time when dealing with customers and business stakeholders
* PC Literate
* Ability to accurately input and interpret data
* Professional and well presented
Working hours
* Permanent,full time role
* Operating week: Monday to Friday 8am-8pm
* Saturday, Sunday and Public Holidays 9am-5pm (time off in lieu)
* 37½ hours per working week
* Working day: 8½ hours including one unpaid hour for lunch
Please note - Due to the volume of applicants we receive we cannot guarantee you will be contacted. If you have not heard back from us within 3-5 working days, please assume you have not been successful

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