Call Centre - Finance

Recruiter
CUBE Consulting
Location
Chester, UK
Salary
Competitive
Posted
30 Aug 2019
Closes
04 Sep 2019
Ref
1239815917
Sector
Accountancy
Contract Type
Permanent
Hours
Full Time
Have experience in the Financial Sector? Strong Customer Service and/or collections experience? We are currently looking for individuals to work on a Permanent basis for this highly reputable worldwide concern based in their Chester offices. Great place to work with a strong company philosophy and great team atmosphere. Excellent career prospects and benefits available...

Day to day your role will involve but not be limited to:

·Outbound calls to existing customers regarding their accounts

·Agreeing realistic (based on customer Income & Expenditure) and sustainable payment plans or lump sum payments in line with company directives

·Adherence to KPI's and SLA's

·Always adhering to a high level of customer service

·Adhering to company procedure and policy in line with best practice

·Prioritise workload

In order to be considered for this role you must:

·Have excellent phone based customer service and/or collections experience

·Be able to show empathy but also communicate necessary actions

·Be a good problem solver and communicator

In return, you can expect a first year's remuneration of £21,000 working 37.5 hrs /week (Monday - Friday shifts to incorporate 8am-8pm Monday-Thursday & 8am-6pm Friday) plus 1 in 3 Saturday mornings. Excellent benefits and bonus scheme associated with a multinational

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