Platform Administrator - 6 month Fixed Term Contract

Witham, UK
19 Aug 2019
30 Aug 2019
Contract Type
Full Time
Role Responsibilities

You will either complete a range of administrative tasks covering all of our products which includes SIPP. Workplace Pensions and ISAs, ensuring targets are met for response times, accuracy, quality, and clarity. Or you will be the first point of contact for our customers and financial advisors via inbound Telephony, Email and Web Chat.

Take ownership of challenging cases where the request can be complex and a high level of customer service is expected with an attention to detail.

Would you like the opportunity to be part of this?

It will be fast moving and challenging. We need customer focused individuals who are used to delivering a high standard of customer service. We need to meet tight deadlines so we need you to be flexible to help us deliver the bestservice to our customers. We want great team players who can share knowledge and expertise to help us develop strong teams and grow our business

Skills & Knowledge

To be one of us you will be able to demonstrate:

A strong background in customer service

Previous experience of working in customer services, a helpdesk environment or the finance industry

Strong responsibility and ownership to ensure our customer requests are met in full

Excellent verbal and written communication skills and ability to influence stakeholders

Awareness of the risks associated within the Financial Services Industry

The ability to put yourself in the customers shoes, suggesting ways to improve our overall customer experience

Good teamwork and recognizing opportunities to build key relationships within the organisation

A flexible approach

Attention to detail

Resilience in challenging situations

You may also have the following skills but these are not essential:

Previous experience of working in a Pensions or Platform environment

An understanding of Client Money Rules and SOX requirements

Already hold IOC/IAQ qualifications or be willing to study for them

Knowledge of Microsoft and customer technology solutions


This is a full time role with a competitive salary ranging from £18,960.00 to £23,700.00 this will be dependent on experience with great career development opportunities.


In return, we can offer you career development and a range of financial services benefits including:

Non-contributory Pension between 6% and 12% dependent on age

Flexible benefits including private health care, income protection and life assurance with

additional voluntary benefits available

Subsidised on-site restaurant

This is a great opportunity to progress your career in our platform operations

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