IT Apprentice

Dartford Borough Council
Dartford, UK
19 Aug 2019
09 Sep 2019
Contract Type
Full Time
IT Apprentice

Salary: £144.30 per week


We are looking for an apprentice to support our IT Technical Team. It would be very much a hands on role and so would provide invaluable experience for someone looking to enter the IT profession.

The main duties of the role would be as follows
  • Assist and support users with software issues, including windows operating systems and other applications used to deliver services within the company
  • Assist in the maintenance of all user hardware throughout the council
  • Assist in the installation and configuration of hardware and software when necessary
  • Assist in the handling of client files when necessary.
  • Assist in the management of incoming support requests via phone/online system
  • Provide first line support by phone to users, escalating as appropriate
  • Hardware - installing and setting up new IT equipment, including laptops, printers and Mitel MiCollab softphones
  • Basic repairs - assist in the maintenance and repair of existing equipment
  • Assist in maintaining an accurate asset tracking database
  • Assist in the provision of remote desktop support
  • Floor walk in departments picking up & resolving IT issues

Additional Information

This post is considered by DBC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English sufficient for the effective performance of the job requirements.

37 hours per week, Monday - Friday.Free parking at Acacia Hall. Flexi-time available.

Term of Apprenticeship - approx. 12 - 18 months

"The Council is an Equal Opportunities Employer"


Do not send your CV - only fully completed application forms will be accepted.

Closing Date:16th September 2019


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