IT Apprentice Technician

Recruiter
QA LIMITED
Location
Manchester Science Park, UK
Salary
Competitive
Posted
20 Aug 2019
Closes
23 Aug 2019
Ref
1231797220
Contract Type
Permanent
Hours
Full Time
Employer description: The company are an award-winning IT support provider based in Manchester City Centre. They help companies of all sizes do amazing things with ; The company are in some of the trendiest & most modern offices in ; Job overview: As an apprentice you will have the opportunity to join an experienced and driven team. Their approach to IT is the same as to their customers; they like to have fun but always get the job done! You can even help yourself to free refreshments! After the job's been done, of course! Main role and responsibilities: [will be to:] Provide a 1st line level of IT support through numerous channels of communication including email, telephone, internal requests and automated alerts Ensure the in-house operating systems are fully maintained in an accurate manner on all work received, updated or completed Escalate relevant and more complex work to the 2nd Line Helpdesk Technicians Undertake simple maintenance tasks for monitored systems Prepare customer hardware ready for use such as building/configuring customer pcs, servers or printers Take on ad hoc project work as directed by the IT Helpdesk Manager Meet the Helpdesk KPIs as directed by the IT Helpdesk Manager Undertake any other role to ensure the smooth running of the business as directed by the IT Helpdesk Manager Desirable skills: A strong personal interest in IT and Computing Hands on experience in general computing and IT Excellent customer service and communication skills Personal qualities: Excellent time management skills with the ability to prioritise workload according to others' needs Ability to work on own initiative as well as part of a diverse team that includes internal and external stakeholders High work ethic with the eagerness to continually develop technical skills Desired qualifications: 3 x GCSE (or equivalent) at grades A-C in any subject, plus GCSE English and Maths (or equivalents) at grade D or ; Working week: 8:00am - 5:00pm or 9:00am - 6:00pm, Monday - ; Future Prospects: The possibility to secure a full time role on successful completion of the apprenticeship, with a salary increase and new job title, as well as new ; Important Information: QA's apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for ; To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive ;

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