Customer Services Co-ordinator.

CBC Resourcing Solutions
Richmond, UK
20 Aug 2019
31 Aug 2019
Contract Type
Full Time
Customer Services Co-ordinator - Asset Finance


£26,500 to £28,500 per annum plus bonus and benefits

Our client is a highly respected vendor and equipment finance company who operate across a broad range of assets and due to growth are looking to recruit a Customer Services Co-ordinator.

The key responsibilities are to personally deliver high quality, flexible customer services which maximise customer satisfaction emphasized by the phrase "delighting the customer". Create and develop a pro-active approach to Customer Service with the objective of improving relationships with customers and introducers. This will include
  • Effectively managing any aspect of customer enquiries (internal and external) by direct or indirect via a range of introducers via phone, e-mail and letter within set service standards. Use of initiative to re-direct or escalate query where necessary whilst maintaining ownership of the query.
  • Checking of early settlements adhering to relevant legislation and company policy.
  • Management of withdrawals and part payments on CCA regulated deals
  • Effective Complaints handling in line with procedure.
  • Production of various documents
  • Manage credit balance and refund requests
  • Handle customer audit requests
  • Communicate and negotiate with clarity and where ever possible confirm that customer issues have been satisfactorily resolved - creating a "win/win" culture.
  • Control, manage and co-ordinate cross department customer functions such as Novations with Risk influencing the time taken and communicating between all interested parties including the customer.
  • Ability to use problem solving skills to produce effective and efficient managed solutions.
  • Provide a range of financial statements and copy documentation to customers
  • Administer the provision of new direct debits and updated bank details and updating Lease Administration system (ALFA) with assistance from Business administrators
  • Ensure compliance with Consumer Credit Act, Money Laundering and Data Protection regulation.
  • Be pro-active in making recommendations for ongoing development of systems and processes
  • Promote company values and ensure responsive resolution to problems that impact on service
  • Other ad hoc duties as and when required

You will ideally have two years' experience from a Financial Services or Asset Finance background.

In the first instance please send your CV in confidence to Lucy Davies at .

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