ITSM (BMC or ServiceNow) Discovery & Configuration Manager - Long term contract

InterQuest Group
Northumberland, UK
20 Aug 2019
30 Aug 2019
Contract Type
Full Time
ITSM (BMC or ServiceNow) Discovery & Configuration Manager - Long term contract - Yorkshire

We need an experienced ITSM (BMC or ServiceNow) Discovery & Configuration Manager for a long term contract in Yorkshire.

This role is pivotal to the success of the strategic Service Management Platform Program and you will be expected to work with the third party implementer, be the expert for Configuration management as well as coaching, mentoring service staff and with your industry knowledge manage Configuration data in a complex, fast-moving environment as well as the execution of the processes.

You will be accountable for the overall BMC or ServiceNow discovery and Configuration product and will ensure delivery of a well managed and maintained Configuration Management Database against documented service levels. Create, Govern and maintain Configuration Management policies (including defining/contributing to naming conventions and other standards) and contribute to the overall Data Model strategy for Configuration Management planning.

Initiate and lead Continual Service Improvement for the Configuration Management Process as well as running and operating the Configuration Management process and procedures including configuration identification, control, audit and status accounting.

You'll hold ITIL v3 Qualification (Expert preferred) and have hands on experience of working in a practitioner role for a Managed Service Provider along with experience of delivering and managing a Configuration Management Database (CMDB ) across a number of operating environments and

platforms such as cloud technologies.

Experience of BMC or ServiceNow is essential as is cloud-based hosting with extensive experience of continuous IT operations in large, demanding environments

InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of age, disability, gender, religion/belief, race, marriage, civil partnership, pregnancy, maternity, sex or sexual orientation. Please make us aware if you require any reasonable adjustments throughout the recruitment process.

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