IT Apprentice

Recruiter
QA LIMITED
Location
Styal, UK
Salary
Competitive
Posted
20 Aug 2019
Closes
24 Aug 2019
Ref
1230350587
Contract Type
Permanent
Hours
Full Time
Employer description: Founded in 1861, we're the UK's largest mutual life, pensions and investment ;Our award-winning customer service and our mutuality means we can give customers that little bit more, and you can trust us to be there for you when it ; Vacancy overview: As an apprentice you will be developing the skills and building experience to support IT staff in provide Infrastructure support to other areas of the Royal London ; Main role and responsibilities: Service Information Analysis - Working as part of the Service management team to develop the knowledge and experience of key tasks and responsibilities throughout IT Service Management; providing non-technical support, reporting & analysis of infrastructure services across the group Service Desk support - Building customer service & IT experience / knowledge working as part of the Service desk team to troubleshoot incidents / issues using remote tools & attempting to resolve issues at first point of contact Expected to attend classroom training throughout the duration of the apprenticeship Expected to attend MTA & BCS examinations Awareness of incident classification, business impact and SLA's Developing good business relationships with IT resolver teams and 3 rd party suppliers Developing knowledge, awareness and practice of Service Management industry standards and frameworks such as ITIL Provide internal MI data & analysis on a range of topics: major incidents, service availability, open problem records, weekly reports, etc. Provide non-technical support Troubleshooting incidents/issues using remote tools and attempting to resolve the issue at first point of contact Progressing service requests such as account administration requests using industry standard tools such as Active Directory Liaising with 3rd parties to log, progress and resolve issues Acting as the single point of contact for customers Helping to identify and manage serious service affecting issues, creating communications and providing updates to key users during and after major incidents Desired skills: Understanding RLG business and the complex IT Estate Understanding of GDPR regulation Understand and applies basic personal security practice Follows code of conduct, ethics and organisational standards Aware of health and safety issues Analytical skills A methodical, step by step approach to resolving issues Personal capabilities: Commitment to self-development and continual learning Excellent customer service skills Excellent team working skills Good task/time management skills The ability to work under direction and determine when to escalate issues Good organisational skills - able to plan and prioritise own work and deliverables Good stakeholder skills, is able to effectively listen and communicate to immediate peer group and senior managers Ability to build & maintain relationships Desired qualifications: 5 x GCSE's including a minimum of grade C / 4 in English & Maths Competency in Microsoft Office applications - Word, Excel, PowerPoint Culture: Reflect the Spirit of Royal London values through demonstrating positive behaviours in relation to your objectives and all stakeholders Take ownership of your own development by ensuring that you have a clear and defined development plan that you continually review and work towards Understand company's core values ( collaboration, trustworthiness, collaboration and achievement) and display them in all activities undertaken and interactions with people at all levels within and external to the business Take ownership of own development and proactively seek opportunities to develop both the role and themselves Participate in team working and taking opportunities to take ownership of activities or lead when appropriate Benefits: Free parking On site canteen On site gym Important Information: QA's apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for ; To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive ;

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