Head of Campaign Management

CCA Recruitment Group
Bolton, UK
17 Aug 2019
23 Aug 2019
Contract Type
Full Time
Head of Campaign Management
  • Head of Campaign Management
  • £55 - 60K
  • Excellent benefits
  • Fantastic opportunity to join a growing market leading company
  • Unrivalled career progression

My client has been at the heart of the UK energy market for over two decades and are playing a critical role in transforming and decarbonising the UK energy system.
As a major energy services and utility supporting business, with both technology and sustainability right at the very core of their ethos and business model.

Typical Duties for Head of Campaign Management
  • Managing a team of 8 to 10 FTE and ensuring they are delivering against all objectives
  • Conducting deep dive analysis into key issues affecting performance
  • Forecasting staffing requirements, bookings and meters
  • Scheduling and resource planning to support the contact centre
  • Managing CRM and InContact licensing and technical issues across the CC telephony estate.
  • Preparing and delivering presentations to external suppliers
  • Implementing and managing process controls to comply with regulatory requirements

The business is looking to continue its forward thinking and incredible progression within the industry and Is looking at taking you with it, they are looking for the right candidate who can assist the business with securing yet more success. In turn the business offers not only a fantastic base salary but also the opportunity to work with a market leading company. My client is looking for someone who can get the most out of each situation and can deal with both client and customer needs. The role comes with unrivalled career progression and is a real opportunity to join a company that is taking every step possible to continue in its path of success.

The ideal candidate must have:
  • Contact centre experience
  • A good technological understanding of multichannel
  • Strong leadership experience with the look to be able to grow, lead and develop their team
  • Be able and willing to travel to clients if and when needed
  • Able to manage multiple clients at one time
  • Be degree educated (ideal not essential)

If this is something you would like to be put forward for then please feel free to contact me either on 0161 394 1962 or email me your CV

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