Customer Support Engineer

Recruiter
Russell James Recruitment Ltd.
Location
Warrington, UK
Salary
Competitive
Posted
27 Aug 2019
Closes
14 Sep 2019
Ref
1237870156
Contract Type
Permanent
Hours
Full Time
Customer Support Engineer (Daresbury)

Provision of Technical support to customers and Field Service Engineers

The Package

£25,000 to £32,000 basic salary

Excellent benefits package

Tasks:

+ Provide telephone technical support to customers and staff on the full range of current and classic electrical equipment / products used in an industrial environment e.g. motors, generators, drives and robotics

+ Answer on-line enquiries via the internet or e-mails

+ Occasional onsite support to provide technical assistance and maintenance

+ Liaise with factory support lines and product managers as required to give the customer the best service possible

+ Build relationships with the contract customer base

+ Identify opportunities for new business

+ Attend product training events in the UK and possibly overseas

+ Take ownership of enquiries to "see the job through"

+ Attend health and safety seminars and training

Requirements:

Essential

+ Previous Customer interactions

+ Excellent communication skills

+ Ability to work under pressure

+ Methodical approach to problem solving

Desirable

+ Basic or further engineering qualification preferably electrical or electronic, eg (ONC, HNC, HND or degree)

+ Knowledge of Office 365, SAP, Salesforce

This job was originally posted as www.totaljobs.com/job/87642671

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