IT Support - 1st/2nd line - 8 month FTC

Office Angels
Surrey, UK
07 Sep 2019
07 Oct 2019
Contract Type
Full Time
Fixed Term Contract
Immediate Start

Job Title: IT Support - 1st/2nd line
Salary: £13.50ph
Location: Epsom

Key Duties will involve:
* Respond to support requests received via telephone, Service Desk tool, face to face and email
* Perform installations as requested
* Support Central Office mobile internal and external telephone system
* Mobile device support
* Troubleshoot and triage where fixed telephone line faults escalating to 3rd party support partners where required
* Diagnose local broadband issues, escalating to 3rd party support as required
* Monitoring 3rd party support requests
* Provide remote application support over telephone
* Resolve support requests at 1st / 2nd line or allocate according to process and procedure
* Desktop Support, including Office 365 suite of applications

Qualifications/Skills/Experience Required:
* Experience of 1st Line Support in a Service Desk Environment
* 2nd line Desktop Support
* Working within a team in a demanding environment
* Working knowledge of Service Desk tools
* Experience of supporting Microsoft 365 products
* Application Support
* Excellent customer service skills
* Owning and managing support requests through to resolution
* Excellent telephone manner
* Working within agreed timelines

If you have the right skills and experience for this role then please apply today. Our client is looking forward to conducting interviews and starting someone new in their team. By registering with Office Angels you will benefit from the support of a dedicated and experienced recruitment consultant, have access to various interviewing techniques, regular updates of the local employment market and consistent feedback on all applications. This service is offered right through to the day you start your new role and beyond! Please be aware that we are currently receiving a high volume of applications and will endeavour to contact all applicants, however if you have not been contacted within 72hrs please assume that you have not been successful on this occasion and your CV will be kept on record for future positions. Office Angels is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser: https://candidate-privacy

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