Pensions Administrator - DB Schemes

Ipswich, UK
07 Sep 2019
19 Sep 2019
Contract Type
Full Time
The Role

The role of Pension Administrator is to work within the Ipswich Pensions administration team servicing both member and client queries specifically:
  • Communicate effectively with members/clients by email/post/telephone, acknowledging that each recipient may have a different level of understanding. Record each enquiry as it occurs
  • Accurately perform individual member calculations (retirements, leavers, transfers, divorce settlements, deaths)
  • Monitor own workflow to ensure that service levels are achieved and recorded on Service Central
  • Assist with monthly contribution processing as required
  • International Pension Scheme contribution processing
  • Ensure invoices received are processed promptly via Accounts Payable
  • Continuously seek to identify areas where the service to clients/members could be improved and communicate to the Senior Administrator / Pension & Benefits Manager
  • Recognise and escalate potential problem and potential complaint cases
  • Ensure complaints procedure is adhered to and that all complaints are immediately notified to Senior Administrator
  • Seek clarification where errors are made
  • Assist the wider team in more complex / project work (e.g. annual benefit statements) when required
  • Support colleagues for holiday cover and workload peaks
  • Accountable for own development, identifying and raising any learning needs with Senior Administrator
  • Know and live the Corporate values.


The Requirements
  • Experience of occupational pension scheme administration, specifically DB schemes
  • Recognised Pension Qualifications would be advantageous
  • Able to work to a high level of accuracy
  • Able to work well under pressure and meet targets
  • Interpersonal skills to include good written and verbal communication
  • Customer and quality focused
  • Good team player
  • Able to work on own initiative
  • Computer literate
  • Educated to GCSE standard with minimum pass at C or above for Maths and English, or equivalent.

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