2nd Line Support

Spring Technology
York, UK
07 Sep 2019
07 Oct 2019
Contract Type
Full Time
2nd Line Support
Spring Technology is currently working with a well established organisation based in York. My client is a driven and successful company who is looking for a 2nd line support to join their team. The right candidate will be process orientated, effective and has the ability to build rapport. You will also have a passion for IT and be hungry to progress.
The Job
You will offer 1st and 2nd line support, providing administration and support. You will maintain and enhance existing technology and identify areas for improvement, whilst offering support to external customers.

The Responsibilities
*Support, maintain and enhance existing technology
*Manage security updates and identify areas for improvement (inc. design and configuration)
*Install and configure new servers when needed
*Proactively monitor the servers
*Offer hands on technical support across infrastructure, applications & systems
*Manage and implement best practices while following policies
*Provide reports and updates to help the SDM of IT Manager in decision making and policy enforcement
*Ensure all documents are kept up to date

The Requirements
*Technical experience in core technologies such as Active Directory, Windows Server 2012 onwards, Vmware, Firewalls and Cloud based solutions
*Experienced with implementing and delivering 2nd Line support to customers and with the ability to resolve problems without escalating
*Managing backup and business continuity solutions
*Exceptional communication and interpersonal skills, confident managing expectations
*Experience liaising with multiple internal and external contacts
*Strong organisational skills with excellent attention to detail

If this sounds like you, then please apply for my immediate consideration.

Spring acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Spring. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser: candidate-privacy-information-statement

Similar jobs

Similar jobs