Network And Technical Support Analyst

Jackie Kerr Recruitment Ltd
Chippenham, UK
17 Aug 2019
03 Sep 2019
Contract Type
Full Time
Network & Technical Support Analyst

Chippenham, Wiltshire

Competitive Salary

Our client is looking for a Network & Technical Support Analyst to join their expanding team.

Key Responsibilities
  • To provide 1st and 2nd line remote technical assistance to customers as part of a based technical support team (CSC team) using systems provided by 3rd Parties and our customers under the direction of the CSC Network and Support Team Leader.
  • To provide the agreed level of technical advice and support for all Mobility related issues including Hardware, In-House Software, Accessories, agreed Customer Applications, Mobile Network, MDM and RF and Wired Networks
  • To be the key interface between the Customer and our client when help desk issues arise and to deal with these in an effective professional manner.
  • To provide field-based support to customers in the resolution of major or critical network outages and when required to support our Technical Services Team to cover during peak workload periods or during site roll-outs
  • To monitor and perform technical troubleshooting and diagnosis for customer sites mainly across the UK on a range of RF infrastructure and mobile computing platform products.
  • To be the technical lead and coordinator in the event of a customer P1 incident and represent our client on incident cross functional customer calls along with other service providers
  • To provide on call support for P1 and Major Network Outages to the CSC Support Team and to provide remote technical assistance to customers as part of a phone based technical support team (CSC team) using systems provided by our client under the direction of the Helpdesk Manager and support from the Technical Services Manager.
  • Provide on site support for P1 incidents from our customers to reconfigure controllers or replace AP's fixed both above and below 2.5m in height

Key Requirements
  • Enthusiastic personality with a passion for serving others - particularly our Customers.
  • Previous experience in working within a helpdesk or technical service environment
  • To be a strong team player and collaborative worker
  • Excellent interpersonal skills to form effective working relationships with people at all levels - covering verbal, written and telephone manner.
  • Ability to demonstrate customer empathy, good customer interaction skills and strong communication skills.
  • Excellent time management skills
  • Person with a high level of integrity, self-accountable and self-motivated
  • The ability to multi-task in a very fast customer facing environment
  • Approachable manner with the ability to be a calming influence in a high stressed situation - especially when dealing with Customers and Internal resources.
  • Must have good Influencing and negotiating skills when dealing with both Customers and internally with other Depts.
  • Excellent have proven ability to understand detailed information and be able to analyse this data with a view to conveying this to our Customers.
  • Computer literate & a good working knowledge of Microsoft Office.
  • To show strong critical thinking abilities, to compile, interpret and analyse data and the present both the data and summary outcomes in a professional manner to both Customers and internal Depts.

Jackie Kerr Recruitment is an independent agency that has been established for 22 years.
We strive to provide the ultimate consultancy service to all our candidates. Whether you are looking for permanent or temporary work we pride ourselves in understanding our candidate's requirement's to ensure that we place you in your ideal role.
We have recently heavily invested in new Recruitment Software that provides an online portal. Simply visit jackiekerrrecruitment . com to enter your details and you will receive job alerts, hot off the press.
The portal enables you to update your information and CV at any time, so we always have your latest employment details on record.
So please visit our website and let us help you to find your dream job!
Please note: At Jackie Kerr Recruitment we receive a huge number of applications for each job that is posted. If you do not hear from us within 2 weeks of your original application, please go to our website jackiekerrrecruitment . com to apply for other jobs that may be suitable to you.

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