IT Helpdesk Support Technician

Job Board Direct
Arlesey, UK
17 Aug 2019
04 Sep 2019
Contract Type
Full Time
IT Helpdesk Support Technician

Salary: £25,000-28,000 per annum, depending on experience

Location: Stotfold, Letchworth Contract: Permanent, Full Time

Working Hours: Monday-Friday, 9am - 5.30pm

Company Profile:

A successful Managed Services Provider located in Stotfold are looking for an experienced 2nd Line IT Support Engineer to join their small, but friendly support team!

Purpose of the role:

As a managed services provider, our focus is providing quality, technical support that makes a real difference to our customers. The priority hire is an experienced IT support specialist who will be offering telephone, remote access and onsite technical support to our client base.

The successful candidate would ideally have experience of 1st / 2nd line IT, active directory, exchange and windows support.

Duties and Responsibilities for the IT Helpdesk Support Technician

  • Providing telephone and remote assistance to clients at both desktop and server level.
  • Attending client sites to resolve problems and install new equipment.
  • Processing support requests through to completion.
  • Project managing server installations and migration.
  • Consulting with clients to provide advice on new equipment, solutions and upgrades.
  • Recording and maintaining client technical records and documentation.
  • Proactively maintaining client systems and responding to monitoring alerts.

Key Technical Skills:

  • Strong working knowledge of Active Directory, Group Policy, DNS and other core networking services.
  • A good understanding of Microsoft Exchange, Office365 and how to troubleshoot email flow issues.
  • Good experience of supporting and troubleshooting at desktop and server level.
  • A good understanding of the TCP/IPprotocol, and how to configure internet routers and firewalls.
  • A good understanding of server hardware components and RAID array configuration.
  • Experience working with commercial server-based antivirus and backup systems.

Other Key Requirements:
  • At least 3 years previous IT helpdesk support role experience essential
  • Previous experience within an MSP environment desired but not essential.
  • Owning a full driving licence and car is essential
  • Good organisational and time management skills.
  • Must be presentable, with strong communication and outstanding customer service skills.
  • Ability to work under pressure and to tight deadlines.

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