Financial Administrator

Reading DDT
Glasgow, UK
17 Aug 2019
16 Sep 2019
Contract Type
Full Time
Our client, a large corporate Financial Services firm, is looking for people to join the administrative support team on a PPI project.

This is a fantastic opportunity to gain experience with an established Financial Services firm, in a supportive and fast paced environment, with the scope to learn and develop skills.
  • Location: Glasgow
  • Hours: Monday - Wednesday - 19:00pm - 7:00am (Week 1 training - Mon-Fri 9:00am - 5:00pm)
Start Date - start dates available throughout July and August

Duration: Until the end of 2019.

Duties include:
  • Research, gather and present data relevant to the customer complaint using in-house systems to log and allocate cases for review
  • Ensure the complaint handling process is complete and sufficient data has been gathered to ensure full investigation can be completed
  • Gather information to deadlines and quality standards whilst maintaining customer outcomes
  • Communicate with clients through written correspondence

Experienced required:
  • Ability to provide excellent customer service
  • Ability to identify opportunities to improve the customer experience
  • Experience of working to set personal performance standards and working with the team to contribute to customer outcomes
  • Highly organised and confident to use multiple banking systems
  • Driven to achieve targets and take ownership of workload
  • Meticulous attention to detail
  • Ability to work at high speed and accuracy
  • Excellent written skills
  • Fluent in the English language (as a requirement of part 7 of the immigration act - for the effective performance of a customer facing role)
  • Some experience in or knowledge of the Banking & Financial Services industries would be advantageous

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