IT Technician

Recruiter
Your World Recruitment Ltd
Location
Essex, UK
Salary
Competitive
Posted
10 Sep 2019
Closes
10 Oct 2019
Ref
1237649279
Contract Type
Permanent
Hours
Full Time
IT Technician (NHS)

Location: Grays

Hours: Monday - Friday, 9am - 5pm

Duration: Expected to be for 12 weeks, potentially longer

Pay: £10.50 - £12.00 Umbrella

* Record all incidents and service requests in order to provide good data for Incident and Problem Management

* Provide a 1st and 2nd line support service to internal customers (users) via telephone, email and remote sessions

* Restore normal service to the internal customer as quickly as possible, following diagnoses of the incident or service request

* Identify, record and report against non-trust items against which internal customers request service

* To implement escalation procedures as appropriate

* To offer general guidance and advice to internal customers

* Support the IT Team Leader in providing timely, accurate records for analytical reporting of the overall performance of the Service Desk

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