Credit Controller

Aatom Recruitment Ltd
Bracknell, UK
17 Aug 2019
22 Aug 2019
Contract Type
Full Time
Working on behalf of a Local Authority, Aatom Recruitment has an excellent opportunity for an experienced Credit Controller on a 9 months contract with a possibility of an extension.

Purpose of the role -

To oversee arrangements for management of the Council's approach to collecting debt from customers and take a pro-active role in improving cash collection performance and reducing bad debt, while minimising any risk of late payment and bad debt.

To ensure the management of debt is fully understood by key individuals across the Council, including both the approach to debt and the policies and processes which should be applied for its recovery.

To review and advise on the appropriateness and cost effectiveness of current and alternative recovery actions for specific categories of debt.

To assess the opportunities to take a consolidated view of individuals' debt across different services and advise on the most effective systems and processes to do this effectively.

To work collaboratively with the Exchequer Services Manager, Revenue Services Manager and other staff involved with raising and collecting debt across the Council.

Duties/Responsibilities -
  • Reduce the current level of outstanding debts across the Council by ensuring that effective processes are in place that mean all debts are either being rigorously pursued or are carefully assessed and written off in a timely way if they are deemed irrecoverable, resolving account disputes and mitigating against the risk of non-recovery
  • Take responsibility for pro-active management of specific customer debt portfolios where suitably qualified staff are not in place
  • Work closely with Finance Support staff and Budget Holders, keeping them fully briefed on the status of debts related to the service areas they support/are responsible for.
  • Provide a monthly update on successful collection, potential bad and doubtful debt and assess the justification for any requests for write off authorisation.
  • Review and recommend changes as appropriate and effectively communicate arrangements for the management of debt categories to all relevant internal and external stakeholders
  • Make recommendations to introduce consolidated debt management and recovery arrangements that minimise the risk of unintended consequences on Council services of pursuing debts for vulnerable individuals
  • Assess the cost effectiveness of currently used and alternative potential recovery actions for different debt types and levels, including the use of legal action

Knowledge/Skills/Qualifications/Experience -
  • Experience of debt collection practices at a supervisory level within a direct customer contact role.
  • Strong influencing, negotiating and account management techniques, to secure and manage internal customer and stakeholder relationships as well as external clients
  • Experience of successfully pursuing debts through a range of recovery approaches
  • Sound understanding of bad and doubtful debt provisioning procedures and the impact of this activity on the accounts and the ability to recommend and justify such actions as required
  • Keeping up to date with current policies and developments affecting this position.

To get more information about this role and how to apply please contact Anisha - 02476992143

Similar jobs

Similar jobs