Service Desk Technician

Rubicon Recruitment Group
Bournemouth, UK
27 Aug 2019
13 Sep 2019
Contract Type
Full Time
Service Desk Technician, Bournemouth , £25,000

You're an IT technician, possibly IT qualified, with proven experience of providing IT support to windows workstations and servers as well as familiarity with supporting mobile operating systems iOS and Android. You're a skilled trouble-shooter with an organised and methodical approach to process and possess a positive, customer-service orientated demeanour. You're now looking for opportunities to further your career by developing your IT support skills within an established and growing firm.

Rubicon Recruitment Group's client is a global manufacturer of finishing equipment, specialising in the design, construction and marketing of products that serve several leading brands. They have a strong reputation for being innovators within their technological field and are seeking a Service Desk Technician who can effectively prioritise their workload to provide optimum end-user and visitor support. The role offers plenty of opportunities for personal growth and progression, as well as a generous pension scheme and competitive holiday allowance.

As Service Desk Technician, your responsibilities will include:
  • Managing and responding to service desk requests, according to priority, and escalating difficult issues where necessary.
  • Receiving, configuring and supporting computer hardware, software, phone systems and equipment.
  • Managing users within the company directory, taking on responsibilities including password resets, desk moves or changes and folder sharing permissions.
  • Providing technical and troubleshooting assistance.
  • Participating in the implementation and maintenance of company policies, procedures and guidelines.
  • Participating in monitoring and auditing activities.

For more information and to apply to this Service Desk Technician role, call me, Jess, on 01202 680311 and I will be happy to talk you through the details. Alternatively, apply to this advert / directly through our website.

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