Housing Apprentice

Essex, UK
17 Aug 2019
22 Aug 2019
Contract Type
Full Time
Peabody has an exciting opportunity for a Housing Apprentice to join our team based in Pitsea. You will join us on a full time, 15 month apprenticeship and in return, you will receive a salary of £14,250 per annum.

The Housing Apprentice role:

The Housing Apprentice will assist the housing management service providing a consistent level of customer service Peabody tenants and customers. You will support housing officers in the management of tenancy agreements and ensure an efficient, effective and value for money repairs and void service is provided.

You will complete a housing assistant apprenticeship alongside your role to achieve qualifications by a combination of work based learning and day release study.

Key duties of our Housing Apprentice:

- Assist the Neighbourhood Manager in providing a responsive and comprehensive Housing Management service to tenants

- Deal with tenant queries in the absence of the Neighbourhood Manager

- Ensure that all records on the computer system are updated with accurate records and case information

- Set up and maintain accurate administrative filing systems in order to provide statistical information to include sword fishing of documents void & KPI information for reports

- Monitor rent actions on patch and discuss/liaise actions with rent income officer

- Liaise with the local authorities to ensure voids are turned around within the target time ensure that void returns are completed along with tenancy termination form

- Liaise with the repairs contractors on a day to day basis to ensure an efficient repairs service is provided to tenants, to support with pre void inspections and hand backs of properties

- Help in safeguarding the Association's stock by undertaking visits to identify preventative maintenance works, as requested by the Neighbourhood Manager

- Support the Neighbourhood Manager with tenancy estate checks, inspections and audits

- Assist the Neighbourhood Manager to carry out assessment visits of transfers, nominations and referrals and explain the letting policy

- Support housing staff and venerable tenants with making referrals to floating services or other agencies

- Support the team with taking handovers of new properties

- Log any ASB issues on the respective data-base

- Log case information onto housing management computer systems and attaching relevant documents

What we're looking for in our Housing Apprentice:

- Experience in a customer service or office based role

- Positive attitude and proactive approach to personal development

- Ability to work independently, exercising good initiative and judgement

- Strong communication skills, both written and verbal

- Good Maths and English skills

- Attention to detail and ability to work on a variety of tasks simultaneously

- Good all-round IT skills including Microsoft Word, Excel and Outlook

- Empathetic to the needs of customers

- 5 GCSE's at Grade 4 or higher (A-C equivalent) including Maths and English

- Full UK Driving license and access to vehicle

Closing date: Sunday 18th August 2019 at 5.00pm

If you feel have the skills and experience to become our Housing Apprentice please click 'apply' now to be directed to our careers page and complete your application. Please monitor your emails also during this time.

Peabody is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.


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