Travel Advisor

Kiwi Recruitment
Chichester, UK
16 Aug 2019
22 Aug 2019
Contract Type
Full Time
Travel Advisor

Location: Chichester

Salary: £18,000- £18,800

Are you are looking for a career that offers variety and challenge? Then this could be an ideal role for you! We are seeking reliable and empathetic individuals to join our award-winning claims management team. The position offers a great insight into the travel industry as you will be investigating a wide range of cases; anything from lost or stolen items and medical emergencies.


Provide help and re-assurance to our customers during their time of need.

Interpretation and application of policy wordings to specific claims scenarios.

To process customers' travel insurance claims that could include a variety cases to investigate such as medical treatment, lost or stolen items, holiday cancelations and delays and missed departures.

Ensure all relevant information is captured on our claims management system.

Experience & Skills:

Previous experience of working in the claims environment and within the insurance industry is desirable

An ability to stay calm, confident and focussed while handling high numbers of incoming calls

The ability to reassure others and display high levels of empathy

A passion for helping other people who are distressed or anxious

Competent at using complex computer systems (training for our system fully provided)

Numerate and able to understand and process information quickly

Literate with the ability to tailor communication suitable for the appropriate audience

High levels of attention to detail


Free on-site parking

Free mini-bus service from Chichester Train Station

Free annual travel insurance (subject to qualifying criteria)

Discount on your home and motor insurance

Salary supplements for using an additional language

20 days holiday a year, plus 8 days bank holiday (incremental increase with each year's service)

Annual Bonus scheme

Fully equipped gym, on site tennis court and other social club facilities.

Discounted events organised by the Social Club; membership of just £2 per month.

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