Account Manager

Employment Specialists Ltd
Ipswich, UK
18 Aug 2019
22 Aug 2019
Contract Type
Full Time
As an Account Manager for our major Client you will be personally responsible for some of its biggest and most profitable Clients.

You will ensure that you know everything that is happening with all aspects of their account and ensure that the service your Clients receives exceeds their expectations.

It will be your responsibility to ensure all servicing activity is meeting their required standards and achieves their timescales. You will be so involved with every aspect of their account so that you will know in advance if there are any problems or issues, and you will be able to ensure they are either resolved or managed so that they do not impact your Client.

These Clients are major purchasers of Insurance so you will have a good breadth and depth of Insurance experience.

However as Account Manager, most important will be your strong interpersonal skills and credibility together with your ability to co-ordinate internal activities to get things done for your clients.

Accordingly it will be necessary that you develop a full understanding of your Client's service requirements from placement of the business through to collection and settlement of claims.

The main responsibilities of the Account Manager includes:

* Understand Client's business and their Insurance programmes, liaising with internal teams to ensure they meet their requirements

* Acts as main point of contact to Client, Broker, Local and Overseas Offices, Market and Management for your accounts

* Improve the overall customer relationship, delivering reliable support and service

* Establish what services the Client values, providing clear, accurate, timely and relevant MI as required by the Client, Broker and Local office

* Ensuring all servicing is delivered and prioritised, invoiced and settled in accordance with contract terms and Clients expectations

* Ultimate responsibility for co-ordinating and resolving queries with your Clients

* Co-ordinates with all internal stakeholders involved to the client portfolio

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