Temporary Helpline Advisor

Office Angels
Warrington, UK
17 Aug 2019
30 Aug 2019
Contract Type
Full Time
Company: Our Client is a charity organisation that is passionate and committed to making a difference and are looking for two new candidates to join their team. Central to their success are the relationships formed between fellow colleagues, supporters and beneficiaries. The ideal candidates for this role will be compassionate, proactive and willing to embrace challenge.

Training will be given to ensure advisers are in line with the charities protocols.

Pay rate: £10 ph

20-37.5 hours per week

Shift times are TBC but will be between the hours of 12pm and 8.30pm and will include 1 weekend per month

Your role will include but it not limited to the following:
  • Responding to service users who contact through the helpline, email, message board and online support groups
  • Identifying service users needs, recording assessment results and providing tailored responses
  • Directing referrals
  • Responsible for own administration
  • Participating in daily debriefing sessions

Experience: It is essential to have good attention to detail and be able to work with the up-most confidentiality.

If you feel you have the relevant skills please apply to this role to be considered.

Due to a high volume of applicants we are not able to respond to everyone, if you are shortlisted for the role you will be contacted by a member of the team.

*** Office Angels are an equal opportunities employer and are acting as an employment agency for this vacancy*** The Adecco Group UK & Ireland is an Equal Opportunities Employer.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser: https://candidate-privacy

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