Technical Support Analyst

Jackie Kerr Recruitment Ltd
Swindon, UK
07 Sep 2019
19 Sep 2019
Contract Type
Full Time
Technical Support Analyst

Swindon, Wiltshire

£28,000 - £30,000 Per Annum

Purpose of Job: To ensure all needs are met for existing customer support contracts, and help put together proposals for new agreements.

Reporting to: Development Team Lead

Contract Support

To ensure contractual support commitments are met
  • Collating information from internal departments and preparing support reports for customers
  • Ensuring support requests and maintenance tasks are dealt with by appropriate teams
  • Responding to customers and implementing their requests for post design services
  • Completing documentation to support these tasks
  • Putting together written proposals for new contracts using information from the engineering department and the sales department.
  • Calculating costs and resource estimates
  • Occasional site visits to customers to assess the key issues that may need to be considered when putting together proposals

Internal Compliance

This function will also contribute to:
  • Engineering design flow facilitation and administration
  • Project support and quality assurance
  • Intellectual property protection and patent application
  • Other compliance activities as required by the business

Technical Support Analyst Skills / Experience / Qualifications:

It is essential the candidate has:
  • A-level English
  • Demonstrable experience in technical writing
  • Experience in reading and responding to contracts
  • Experience of working within at least one of the following fields: integrated logistics support, engineering, supply chain management, or operations management
  • Excellent attention to detail
  • Confidence in liaising with customers, suppliers, subcontractors and internal engineers.

It is desirable the candidate has:
  • HNC or HND in a STEM subject
  • Management of new product introduction projects
  • Practical on-site experience of electronic systems installations
  • Experience with the administration of software systems
  • Comprehension of challenges inherent within manufacturing environments

Technical Support Analyst Initial Tasks:
  • Writing the in-service support reports for new contracts
  • Develop tenders for new business
  • Maintaining and refining of existing in-service support reports
  • Developing the Rough Order of Magnitude (ROM) costings tool
  • Calculate the costings for Post Design Service (PDS) tasks
  • Cost analysis for existing products
  • Develop the proposal concept library tool
  • Develop the customer owned warehouse tool

This is an excellent opportunity to develop integrated logistics support skills whilst also gaining applied business skills in a technical environment; engaging with engineers, suppliers, and customers in a wider business context.

Technical Support Analyst Required Behaviours:
  • Creativity and innovation - Possessing a passion for driving continuous improvement by spotting opportunities and seeking the views of others
  • Keeping Commitments - You demonstrate a can-do attitude and you drive to complete tasks and projects and report that they are completed, even when other opportunities arise which appear to be more interesting
  • Collaboration and Communication - ability to develop relationships with colleagues outside your department built on mutual trust, respect and drive for sharing and success
  • Impact and influence - You listen to different perspectives, evaluate, persuade and carefully shape your work to deliver excellent results
  • Teaching and Sharing - You share what you know with others and seek to learn from the vast pool of knowledge in others
  • Company Focus - Put the needs of the company first before your team needs, drive to achieve the goals of the company as well as your own team

Jackie Kerr Recruitment is an independent agency that has been established for 22 years.

We strive to provide the ultimate consultancy service to all our candidates. Whether you are looking for permanent or temporary work we pride ourselves in understanding our candidate's requirement's to ensure that we place you in your ideal role.

We have recently heavily invested in new Recruitment Software that provides an online portal. Simply visit jackiekerrrecruitment. com to enter your details and you will receive job alerts, hot off the press.

The portal enables you to update your information and CV at any time, so we always have your latest employment details on record.

So please visit our website and let us help you to find your dream job!

Similar jobs

Similar jobs