Service Desk Team Leader £40,000- £45,000 Bournemouth

Bond Williams
Bournemouth, UK
17 Aug 2019
22 Aug 2019
Contract Type
Full Time
IT Service Desk Team Manager is required by our established Bournemouth based client due to business growth and internal promotion.

Our client is seeking an experience IT Service Desk Service Manager / Team leader looking for your next step in a busy IT solutions business in the heart of Bournemouth.

Your role will be critical to their business needs and will require you to to ensure that the IT Service Desk incidents and problems are managed efficiently with client satisfaction and maintaining THE business world-class standards at the forefront. You will manage both the internal and client facing service to ensure they are working efficiently and effectively.

What you will bring:
  • Minimum 3 years work with a Service Desk supervisory role
  • Minimum 3 years working as a third line engineer in a client facing support role
  • Technical requirements
    • Microsoft MCSA
    • Windows Desktop OS Deployment and Troubleshooting
    • Windows Server OS Setup, Administration and Troubleshooting
    • Office 365
    • Networking
    • Firewall Technologies
    • Backup Technologies
  • Experience with ISO20000/ITIL
  • Excellent customer service, organisational, managerial and leadership skills

If you have a strong technical background and experience of running a service team with aspiration of developing a career in service delivery while maintaining your technical roots, then please contact Bond Williams IT in Bournemouth for more information and to apply.
Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency

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