Project Assistant

Recruiter
Pareda Recruitment
Location
Darlington, UK
Salary
Competitive
Posted
16 Aug 2019
Closes
07 Sep 2019
Ref
1236866847
Sector
Accountancy
Contract Type
Permanent
Hours
Full Time
My client is a leading Financial Services Company based in Darlington.

As a result of business demands, the company is looking to recruit a Project Assistant with strong IT Skills.

Introduction

The team is responsible for maintaining correct operation of our system. They monitor and ensure that business processes happen correctly, respond to alerts from the system and they investigate and resolve problems.

The team work collaboratively with all other departments of the organisation and often work closely with our software development team and IT department.

The team work to ensure that the company meets its service delivery objectives, complying with regulations and with client contracts. The team set up new contracts on the system. The team also help to improve business processes, both proactively and reactively, and help implement change in support of company's strategic goals, such as improved collection rates, compliance with new requirements, enhancing overall business process quality and reliability.

The Process Assistant reports to the Head of Business Improvement. The position performs a range of daily administrative duties that are of a responsible and confidential nature. Care and attention to detail is important to several duties of this role to minimise risk of mistakes that could have a high impact on the business, customers or our clients.

Main Duties and Responsibilities
  • Check and upload new business (and other types of data) onto the system
  • Manage or participate in improvement projects
  • Manage or participate in acquisition projects
  • Meet assigned SLAs and targets
  • Design, build and maintain workflow processes
  • Respond to alerts and complete tasks
  • Create and edit letter, email and SMS templates
  • Monitor and manage business processes to identify issues and potential improvements
  • Diagnose and fix complex faults in business process in a timely manner
  • Analyse impact and risk
  • Implement and maintain interim measures until a fix can be deployed
  • Work closely with software developers and manage suppliers to deliver changes, including writing change specifications and test plans
  • Test new software features and changes (UAT) and perform regression testing
  • Document procedures
  • Checking invoices, tracking spend, keeping records and providing reports as required
  • Track work on tickets and respond to customers via tickets where possible
  • Provide assistance, training and support to service users (usually within the business)
  • General administration tasks including processing forms, scanning and filing
  • Ensure processes are executed efficiently, in a standard and consistent way
  • Other relevant duties or regular tasks as required

Personal qualities, experience and skills
  • Understanding of business processes and objectives is helpful
  • Project experience
  • Excellent IT skills using Microsoft Office or LibreOffice (mainly Word and Excel)
  • Attention to detail and accuracy is important in this role
  • Ability to work in a fast-paced environment, deliver quickly and adapt to changing demands
  • Excellent interpersonal and communication skills
  • Strong analytical and problem solving skills
  • Demonstrate effective writing and training skills; good written English and grammar; ability to prepare good quality written material and reports
  • Ability to plan, organise and prioritise work
  • Knowledge of SQL is an advantage but not essential

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