1st Line Support

Hays Specialist Recruitment Limited
Norwich, UK
16 Aug 2019
31 Aug 2019
Contract Type
Full Time
1st Line Support - Competitive Salary - Norfolk - Permanent

Your new company
I am currently working with an established and forward thinking organisation who are looking to on board an 1st Line IT support colleague into a brand new role to assist with the increase in support needed across the business.

Your new role
In your new role you will be reporting to, and working closely with the IT Manager, you will be responsible for supporting the office and remote staff IT requests through the Help desk system. you will see yourself providing technical support when requested and deploying new equipment, liaising with outsourced support company's and escalating issues to them if needed and planning projects. as well as the previous, you will be maintaining and supporting all company Hardware such as computers, telephones and printers.

What you'll need to succeed
For you to succeed in your new role your previous experience of being in a similar position supporting an organisations 1st line internal and external support queries, as well as having a good understanding of typical business systems and software. Having clear communication skills and being able to work collaboratively with colleagues and outsourced support companies will be key to the role as well as knowledge of some of the following technologies, Windows Server 2012-16, Office 365, Microsoft Hyper-V, Active Directory, Apple support, windows 10 and some networking infrastructure such as LAN, WLAN and telecommunications.

What you'll get in return
In return you will receive a competitive salary and benefits package, training and all the tools to complete your duties to the best of your abilities.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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