Customer Service Coordinator

Brompton, UK
16 Aug 2019
07 Sep 2019
Contract Type
Full Time
Emily Mills is recruiting for a Customer Service Coordinator to join one of the UKs largest independent chemical manufacturers of speciality organic chemicals. This is a permanent position dependant upon experience, with a salary of between £16,000 - £22,000 dependant on experience.

The Company:
Our client one of the UK's largest independent manufacturers of speciality organic chemicals. They offer a wide range of custom manufactured intermediates on a commercial scale from kilograms to multi-tonnes.

This role is in the West Midlands, and is easily commutable from main transport links.

The Role:
- You will receive, enter and co-ordinate customer's orders and provide a high level of Customer Service across the business working to ISO 9001.
- You will be responsible for contract review, order entry, preparation of shipping documentation and dealing with our global based customers by email and telephone.
- Attending meetings to discuss orders with production in order to keep customers updated.
- Preparing quotations, dealing with customer queries, general administration, filing, scanning and occasionally standing in on reception when needed.

Your Background:
- A hands on person with a minimum of 2 years experience in the export and shipping industry.
- You will need GCSE in Maths and English, a qualification in the shipment of dangerous goods would be an advantage.
- You will also need good keyboard skills, a knowledge of 'Sage' and 'Microsoft Office software'.
- You will have a practical approach to problem solving and a good eye for detail, with the ability to work under pressure.
- IT literacy and commercial awareness are desirable skills.

Please note that your CV should show exact dates of employment (month and year) and any gaps of a month or more should be explained.

CK Group is an Equal Opportunities employer and welcomes applications from all who meet our selection criteria.

If you do not hear back from us within 5 working days of your application for this role, it means that on this occasion you have not been shortlisted for the next stage of the recruitment campaign. Entitlement to work in the EEA is essential. Please quote reference 46299 in all correspondence.

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